National Australia Bank is relaunching nab.com.au alongside official NAB profiles on Twitter and YouTube in order to reach customers in the time and place they...
The sixth Digital Citizens event, "Startups, small shops and bootstrappers: the real value in social media and digital PR for small business" will discuss both...
I worked on The Com Store account way back in the early nineties, when it was one of the dominant forces in mobile phone retailing, along with Strathfield Car...
Trends begun in the mid-to-late nineties really became the dominant voice in their respective markets as more households went online.
The Storm Botnet, responsible for the majority of spam email on the internet is now resorting to using URL shortening services made popular by Twitter such...
Twitter can now be integrated into your contact centre, with new software from IPscape allowing tweets to be responded to by your customer service...
Social media has jumped to the top of the priorities list for Australian-based contact centre managers as companies look forward towards the new financial year
Businesses are quickly catching on to the social network phenomenon, with more and more investing time and money into developing an online social profile.
Salesforce.com today announced the global availability of its Salesforce Chatter application to nearly 80 thousand customers.
While ensuring a positive customer interaction in person is still important to build loyalty, the experiences that customers receive online are just as...
