The budget is the single most important management tool most businesses have. But when the budgeting process drags out, it becomes a painful waste of time. Here’s the case for creating a tight, focused budget process that takes no more than three to four weeks.
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Customer Relationship Management (CRM) isn’t just about installing a new piece of kit and watching it magically solve all your business problems. Successful deployment of CRM focuses around communication, collaboration and competitiveness.
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Haven’t bothered to take the time to learn about your customers? It could be costing you more than you imagine, so here’s how to make your customers feel special (and hang onto their business).
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Cloud computing might be the technology buzz word of the moment, but many SMBs still don’t understand what it means for them. Here we take a look at cloud computing, minus the jargon.
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When it comes to setting business goals at the start of a New Year, Charles Pludthura suggests you make them achievable and realistic. Here are some ideas to get you started.
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If you have a growing business, one of the most important characteristics of your IT system is its scalability and ability to grow along with your company.
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Charles Pludthura blogs about the key role content plays in any successful digital campaign.
“Firstly, you need to be aware that duplicating content can actually be detrimental to search engine performance, so there’s more to content management that just ‘spray and pray’…”
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Charles Pludthura blogs about the many benefits of working remotely.
“More and more workers are managing to carve out successful careers, operating remotely from wherever they feel like settling down and getting connected. Whether it’s a beach in south-east Asia or a back bedroom in Coffs Harbour, the world really is our oyster!”
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Charles Pludthura blogs about the difference CRM tools can make to a business’ current situation.
“Think about CRM tools and how they can improve upon the current situation. What is that worth to a buyer – in terms that really matter – Increasing Revenue, Avoiding Costs or Improving Service?”
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Charles Pludthura blogs about the importance of getting your eCommerce system right.
“Australian customers in 2011 expect to be provided with consistent information no matter how they may deal with a business. Pricing, order status, inventory availability, account status, product information, payment options and shipping options are expected to be the same across all channels.”
...read moreCharles Pludthura blogs about CRM’s ability to help businesses to drive through the operational improvements needed to survive the downturn.
“Businesses also need to examine how they can safeguard revenues and profitability, and particularly within their own customer base. Otherwise, they are just delaying the inevitable…”
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Charles Pludthura blogs about a couple of growth strategies businesses should consider in the next 12 months.
“First, it’s time to streamline. If you haven’t already done so, look to your processes and see whether there are any opportunities to reduce time, error and effort through automation.”
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Charles Pludthura blogs about making a decision about the software your business runs on.
“If you believe that your software is getting on in years, ask yourself: does it include modern, integrated productivity tools such as client relationship management, document management and workflow?”
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