Journalists and PR people; lessons from BOTH sides of the fence
I suspect I’m about to sacrifice a few sacred cows here – consider yourselves forewarned.
I used to be a working journalist. I say working journalist because it never really leaves you. Or at least in my case, it hasn’t. I spent 11 years on the road reporting, on the Chief of Staff’s desk and reading the occasional weather bulletin and news update. When I resigned to start gtmedia, colleagues joked I was crossing to the Dark Side. Dark Side of what, I’m still not sure…
After seven years of running a strategic communication firm, I have come to believe that good journalists and good communication advisors needn’t be sworn enemies. It doesn’t have to be us and them. There is much that can be achieved with a bit of mutual understanding. Sound a bit like marriage counselling? Perhaps…
I’m not naive either. There are plenty of times where what a journalist wants and needs is headed on a collision course with what the advisor is prepared to say or even authorised to say. But folks, that is a discussion for a WHOLE other day….THAT is not about Us Vs Them, that one is about the authenticity of the client, their strategic approach and a whole bunch of other issues. Like I said…one for another day.
Back to the task at hand. In the interests of promoting good cross industry relations, here’s my perspective from BOTH sides of the fence.
To the PRs and communication advisors
- If you’ve never been a working journalist, make it your business to understand how a newsroom works, and what a journalist needs. Consider it vital professional development.
- Don’t tell fibs. It will eventually bite you on the culo and will end up being worse than the original sin. Add to that, you will develop a reputation for being untrustworthy.
- Don’t ask to see/approve/vet the copy before it goes to print. Ever. It’s not paid advertorial, it’s news.
- Deadlines are deadlines. For a reason. Respect them, and where practicable, honour them.
- A journalist is an invaluable resource to you – don’t p**s them off. Build authentic relationships with those in your network, based on two way trust and exchange.
To the Journalists
- Not everything is a conspiracy. Sometimes it actually takes an advisor three hours to track down the right person to answer your questions. Seriously. Sometimes it does.
- Some advisors may not understand your world – make an effort to explain it to them
- Please don’t tar us all with the same brush – there are good and bad PRs, just like there good and bad journos.
- Understand that great advisors can actually be a really good resource for you – if you take time to develop and authentic relationship.
- And one for the greener reporters – don’t assume the advisor you are dealing with hasn’t done your job before you. There are a few of us out there.
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Gemma
Great post. I am PR professional (dark side dweller) who enjoys productive working relationships with many journos by following the principles you have described. Looking forward to the post on that WHOLE other story!
Great to hear…doesn’t have to be any different.
Love it. Sweet, simple and no ‘great debate’. I’ve been on both sides of the ‘fence’ (so to speak) and the whole Journalism v PR fiasco often feels … yes, like a lack of understanding of each other’s jobs
Good post and about time someone said it. Particularly liked ‘not everything is a conspiracy’…..
Thanks! That’s one of my favourites. I never really understood that one either, untill I had left the newsroom and started gtmedia. Then I found out why…it’s because CEOs, Managers etc are often busy doing their jobs…not sitting around waiting for the phone to ring.
Cheers for the comment
GT
Good post Gem, not knowing deadlines is a common mistake. Local relevance is also key and I also think a ‘thank you’ to the journo if they have run your story or collaborated with you can go a long way in building a relationship.
So true Janine. When I sat down to write this, the list on both sides could have been endeless. Cheers for the comment. GT
From the outside (ie not in PR, not a journo) I’m surprised that this “fence” exists. As a simple consumer of mainstream media it seems to me that most of what passes for journalism in this country is merely regurgitating press releases.
I don’t think I’d agree with that. And I think I can say with some authority …having worked as a reporter and now as an advisor. Thoughts?
I particularly like point 1 in advice to the journalists …
Here here! with extra emphasis on numbers two and three for PRs. It still stuns me how many inexperienced PRs will try to get a peek at stories before they are printed – or worse, try to suggest it is a condition of the client being interviewed. Usually it is blindingly obvious they have no knowledge of journalism or newsrooms.
And agreed on the rest too – advisors with experience and skill can be of great help to journalists, as long as everyone knows where the boundaries stand. More than once I’ve found myself in the situation where the PR is a more reliable source of factual information than the client.
Really good blog. Anyone in Sydney who wants to improve journalism/PR relations, should come along to #prjournolove. Check out the hashtag on Twitter and our Facebook group (shameless plug).
thanks all for the great comments. really appreciated GT
Great post – should be widely circulated. I too jumped the fence two years ago. Another good thing for advisers to remember – journos are usually underpaid and overworked – if you imagine yourself as that then you get to to understand them a little better!