Only 5% Australians satisfied with customer service online
Australian consumers are not getting the online service they expect from businesses, according to a new survey.
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Sydney Writers’ Centre wins micro-biz award
Dynamic Business Magazine cover star Valerie Khoo’s Sydney Writers’ Centre won the coveted Micro-Business category at the NSW Telstra Business Awards Friday.
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Win tickets to our magazine relaunch party and prizes worth $3,000!
Advance copies of the new-look, relaunch issue of Dynamic Business magazine have just arrived at the office and we’re excited to say the least. It doesn’t hit the shops or your mail boxes until next week, but we want to share the joy with one lucky reader.
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Website 101: Turning research into sales
According to the Australian Centre for Retail Studies, about 50 percent of people research their next purchase online before buying a product or service. With consumers readily making purchase decisions based on the look, feel and functionality of a website, how can business owners be sure they’re encouraging customers to buy their products rather than [...]
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Exit options for business owners
Family businesses range from small start-ups to $500 million organisations. And with half of business owners expecting proceeds of sale to fund their retirement, succession planning is becoming an increasingly important issue. Below are some exit options for business owners.
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What your fleet says about your business
Smart SMEs today are focused on fleets that are cost-effective, appealing, environmentally sound, and reflect their core business values. The days of large corporate fleets made up of Holden Commodores and Ford Falcons are long gone for Australian businesses. With this in mind, what does your fleet say about your business?
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Your favourite DB stories from 2009
It has been an interesting first year for the newly launched Dynamic Business Online. Since relaunching in January, we have worked hard to bring you a website that is informative, interesting, engaging and useful.
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10 reasons why your fleet needs GPS tracking
As businesses look for more effective ways to manage their fleet, many are turning to GPS tracking devices as a way to keep an eye on all their deliveries and to ensure they run smoothly and efficiently. With so many products now on the market, it is no longer just a question of: “Should I implement a GPS fleet system?”, but rather: “Which system should I choose?”
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Tips to help you increase your sales
There are many businesses out there that have difficulties turning customer enquiries into sales. While many get plenty of enquiries, their ability to nurture and sell to these enquiries is very poor. There are a few reasons why this occurs:
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Keeping the cash flowing at Christmas
Economically things are going up, but the wholesale industry still has challenges leading up to Christmas with managing cash flow. So how can businesses keep the cash flowing this Christmas?
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Is mobility the way of the future for your business?
The workforce is becoming increasingly mobile and new technologies are making it easier for business owners to conduct their business from any location, at any time. Applications such as the softphone allow your business to make calls internally and externally without the need of a telephone handset. So what are the benefits of using a softphone and should you use one in your business?
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Legal implications of monitoring staff online
The internet and email have become indispensable tools for business, but many companies are finding employees are using these tools as much or more for personal activities than job-related tasks. If you don’t know what your staff are doing online, you’re putting yourself at risk.
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Why small businesses are embracing business lounges
In 2008, an estimated 2.4 million Australians worked from home. With growing numbers of traveling executives, small and micro business start-ups, the Australian workforce has a swelling tribe of workers looking for the support and networking of traditional workplaces.
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Business systems: CRM and payroll explained
Systems are the lifeblood of your business. Developing efficient internal systems and processes will enable your business to run more smoothly. Whether it comes to managing your customers or your staff, systems such as CRM and payroll can make your life a lot easier and reduce business headaches. So what are they and how can they help your business?
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Maintaining a healthy cash flow
In tough economic times, many small businesses struggle to manage their cash flow adequately. Where they once thought they were cruising along nicely, a bump appears in the road and they are thrown off course. All business owners should undertake what the experts call a ‘stress test’ of the business and have risk management strategies in place to ensure the business survives bumps along the way.
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Don’t let your notes come back to haunt you
Ever made an “inappropriate” remark in note form when going through the hiring process to help you remember which candidate was which? Well, those notes could come to haunt you if a candidate ever requested to see them. In case you didn’t know, candidates are allowed to ask to read them.
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No will? No way!
Frequently neglected, the absence of a will can cause serious problems for your family and your business. It is essential for all SMEs to have a will.
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How to keep your clients happy
There is a worry that keeps all business owners and leaders awake at night. Are my key customers happy and do they need more attention from me?
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How long can we keep blaming the GFC?
There are often great parallels between the way we conduct business and participate in team sports. Just like in sports when we blame the referee for a poor decision which costs us the game, in business we tend to blame economic circumstances – the global financial crisis – on our bad business performance. But how long can we keep blaming the GFC?
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Retail trends from around the world
With global uncertainty on the political, financial and retail fronts, several new trends are emerging that will have a significant impact on Australian retail. There are five global retail trends in particular that all retailers must be aware of!
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