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“Subscriber experience” is comprehensive, focusing on how to build subscriber trust and loyalty from initial contact through registration, service delivery, customer support, billing and payment, account modification and renewal.
As a celebrant, Stephanie Longmuir would see first-hand the sadness and frustration that arose with the lack of planning left behind by the deceased.
Nobody understands the pressures you face on a daily basis and the threats and challenges you have to overcome to succeed. You might say it’s a bit like being a superhero.
The minimum wage in Australia has now risen by $16 per week, a result of the annual wage review decision that came into effect yesterday.
Around 100 suppliers have been paid back $12 million by Coles after buyers were found to have employed “threatening” tactics in their dealings.
Using networks and tools, organisations are discovering ways to showcase products, provide responsive customer service, build brand loyalty, demonstrate thought leadership, reach new customers, recruit employees, and more.
Have you ever stopped to think what it was like being an SMB just a decade ago? For some of you, this scenario might even have been a reality.
The last few months, we have been reverse engineering our business, website and services to evolve and the process has been interesting, but challenging.
With high profile security breaches such as the iCloud and Sony hacks hitting the headlines last year, the concern for the security of our own personal information and sensitive data continues to mount as we await the next high profile attack.
“Just as you would insure your company car to protect against unforeseen events while driving on the road, so too should you insure your business against unforeseen events on the global cyber-highway.”
Traditionally deadly sins have come as a neat package of seven, however, entrepreneurs appear to be more readily tempted by what we will call the “five deadly sins for entrepreneurs”.
The streaming giant that is Netflix has seen huge success in the two short months since its Australian launch, locking in over ten times the amount of subscriptions held by its nearest competitors.
Competition is no longer linear. The ‘unknown unknowns’ are waiting around every corner. Every industry, every sector, is suffering from the competitor they didn’t realize they had.
In a big move to crack down on piracy, the Senate has passed legislation that will see infringing websites blocked in Australia.
With a plethora of technologies available, we are undeniably in the best era to boost the media industry so that we can inform the world in the best manner.
The Australian Institute of Company Directors (AICD), Australia’s leading organisation for company directors, has joined forces with Dynamic Business to give you the chance of winning a year’s AICD membership and a seat on the Foundations of Directorship program.
“As long as women have passion and drive, and can stay strong in the face of adversity, starting a business will transform your life,” says Amanda Stevens, a leader in the small business start-ups sector.
Have you ever wondered why someone with a great idea can turn it into a billion-dollar business, whilst someone with exactly the same idea (and resources) runs it into the ground? Clearly, it’s all about the person behind the idea.
Competitions are an under-resourced marketing opportunity for most small businesses. By outlining a clear goal, you will be able to craft a competition to best suit your needs.
Unfortunately, for the time-poor small or medium business owner, innovation often gets pushed to the back of the pile. If SMEs are going to commit to investing time on innovation, it needs a new image.
