Strategy Articles

Amazon is coming, so get busy – invest in knowing your customers, up your game

When it comes to Amazon’s entry to Australian retail, there are

How to deliver a project on time AND on budget

If you have a task to complete, such as launching a

How your SMB can beat the brain drain

Small to medium businesses often have it pretty tough when it

Why ignoring customer feedback is the most dangerous thing a business can possibly do

In this age of social media and instant communication, customers share

How stocktakes can provide intelligent business data this end of financial year

Most retailers regard and often treat their stocktake activities as a

Diversity can be a double-edged sword when businesses don’t have systems to harness it

There’s a lot of research into diversity and its impact on

How B2B salespeople can become A-Graders – part two: the learning process is ongoing

In my previous post, I ran through two initial steps B2B sales

When selling a small business, failing to prepare is the same as preparing to fail

If “location, location, location” is everything in real estate, then “preparation,

Walk the walk: Prioritising the customer experience throughout the entire business

All businesses strive to a deliver great customer experience, and convenience

Technology-enabled collaboration no longer a ‘nice to have’ in the modern business world

As workforces become more and more geographically dispersed, organisations need to