Strategy Articles

Diversity can be a double-edged sword when businesses don’t have systems to harness it

There’s a lot of research into diversity and its impact on

How B2B salespeople can become A-Graders – part two: the learning process is ongoing

In my previous post, I ran through two initial steps B2B sales

When selling a small business, failing to prepare is the same as preparing to fail

If “location, location, location” is everything in real estate, then “preparation,

Walk the walk: Prioritising the customer experience throughout the entire business

All businesses strive to a deliver great customer experience, and convenience

Technology-enabled collaboration no longer a ‘nice to have’ in the modern business world

As workforces become more and more geographically dispersed, organisations need to

One-person creative businesses can succeed on their own terms with a multichannel strategy

By employing a multi-channel strategy, creative types who aspire to run

The power of small, incremental Innovations

Innovation is an underappreciated word in the world of business. Small

See the World through your customers’ eyes

“Go see, ask why, show respect.” The words of Toyota chairman

If you don’t know where you are going in business… any road will take you ‘there’

This may be a passage from Lewis Carroll’s novel Alice’s Adventure in Wonderland

Strategic delegation: a ‘must’ for business leaders striving for a competitive advantage

Over the past 10 years, we’ve seen AirBnB become the largest