Should I use a travel management company for business travel?
Choosing a TMC
Selecting a TMC can be a difficult decision for a business, especially if they have never worked with one before. There are five key considerations that should be made:
- Will the TMC guarantee savings? If a TMC says they can save you money, they should be willing to commit to it.
- Will you be getting personalised service or will you just be one of many? A travel management company should have a dedicated local team that understands the needs of small and medium sized businesses.
- Does the TMC have a proven track record of service? Can you request to speak to their current clients or see testimonials?
- Does the TMC have a commitment to invest in new tools and technology that will benefit your business? Find out what new tools and services are in the pipeline that your business could potentially benefit from.
- Does the TMC address the needs of your business? If the TMC is only wanting to offer you a one-size-fits-all solution, than they are most likely not for you.
While the business travel landscape has fundamentally changed as a result of the GFC, travel remains essential to doing business. Australian SMEs now have the opportunity to capitalise on the same benefits of service, savings and control that major corporations have enjoyed through their travel programs for years. Every business has the opportunity to save critical funds and now these savings are within easy reach for all.
–Craig McCarroll is Head of aXcentis, American Express Business Travel
Online: www.amercianexpress.com/businesstravel