Taking your franchise global
But Café 2U didn’t just roll into town expecting customers to turn up. There was a degree of what Simpkin calls ‘missionary selling,’ that is selling things to people they didn’t know they needed. “We started in Leeds because if you can make it work in the Midlands with working class customers you can make it work anywhere in England. You walk into an office and you say ‘we’re Café 2U and we’d like to sell you coffee’ and they say ‘we’ve got coffee’ and they point to a tin of Nescafe,” he says. “We’re talking about a different product and if you’re selling a different product, once they’ve tasted it, a little light goes on. There will be a degree of missionary selling in the States as well.”
Branching out
While Simpkin and his team managed to use their knowledge of the UK market to launch their franchise there, they decided to employ a business adviser for the less familiar US market. “We’ve also got a good lawyer—you need good lawyers, unfortunately,” he says. Indeed the brand ran into trouble when someone else registered the name Café 2U just a week before they lodged their registration. “As soon as you get on people’s horizons or onto the internet, it’s a challenge. They just want to hold us hostage,” explains Simpkin. “Getting control of your brand name is always a challenge. We’re going through legal stuff in America resecuring our brand but you don’t know how big a brand it’s going to be until you push it out.”
To prevent further hostage situations, Simpkin says they’ve registered the name in other places where he believes Café 2U may go. While it’s expensive, he says there’s a trade-off between prevention and litigation.
The franchiser will now conduct research to ensure the model will win American franchisees. “We’re just recruiting now, and the plan is to do proof of concept because our coffee is very different and the coffee culture is very different,” says Simpkin. “We believe we should be able to appeal to the American consumer without compromising on our coffee. We may end up doing a pour-over version as well for people who want it.”
His advice is to look for the similarities between your current market and your potential market, and then identify the differences. “If you see the difference as being insurmountable, have a serious look at it. Then do proof of concept to see if it’s possible, make sure it will work in your target country,” he says. “Until then you have nothing to sell anyway, particularly coming from Australia. Go in low cost and build the concept and hopefully it’ll gain momentum.”
Andy’s Advice
- Protect your plans
- Get legal advice
- Go to relevant trade shows and conferences such as those run by the International Franchise Association
- Use networks, including online networks
- Check out your local trade association and organisations like the Franchise Council of Australia and Austrade.
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