Lost documents costing businesses thousands

Australian businesses spend more than 20 hours per week on average looking for lost documents, a new survey has found.

The survey, commissioned by EMC Australia with analysis provided by independent IT industry analyst firm Hydrasight, found that the group studied, which consisted predominantly of records managers, also estimated that individually they spent, on average, more than three hours per week searching for records that are difficult to find.

EMC senior marketing manager for content management and archiving, Fiona Sims said Australian businesses are spending far too much time looking for information.

“It has never been more important to be demanding the highest levels of efficiency from all areas of the business and this is an area where there is a significant opportunity for serious improvement, where businesses can drive higher productivity with new document discovery tools, which are proven to maximise resources,” she said.

The study was conducted in September 2009 and 60 information governance professionals were interviewed about particular strengths and pain points in their organisation’s current information governance processes.