A report conducted by a Queensland University psychologist has found that clear, concise emails can lead to higher morale at work and employers should create a list of guidelines on how staff should compose, send and check emails.
The report on email anxiety by University of Queensland psychologist Rowena Brown examined the email habits of 218 university staff, and found that poorly written emails can be just as stressful as receiving a large amount of emails all at once.
Brown has recommended employers set out email guidelines and teach their staff how to use email effectively, to reduce workplace stress and anxiety.
“I would keep emails professional and concise and avoid emotive language that could be observed as offensive. Use the subject line feature to help others determine whether the message is an important one.”
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