Tag: Customer Service

I once led a walk out from a café…

I often think it’s odd that the word ‘complaint’ has such negative connotations, because in business, a complaint can give you a positive direction for free. When a customer complains, it gives you a chance to find out what’s going wrong in your business and try and prevent it from happening again.

90 percent of Australian’s are researching offline purchases online first, raising questions of retailers who don’t communicate with their customers online.

Telstra has come to the realisation that customers may not be available during business hours and now allows customers to book service appointments for weekends.

The Greater Building Society has joined the rediATM network, aiming to become a viable alternative to the major banks with access to Australia’s second largest ATM network.

It’s said that “first impressions” count the most ― but I’m not so sure that rule always applies in business. In my view, the last experience someone has with your product or service carries more weight. Here’s an example of what I mean…

From their laptops, phones and PDAs to their Facebook and Twitter accounts, modern consumers are bombarded by an enormous amount of media every day, and amongst this deluge it’s no easy task for your business to find its mark.

Research conducted by John Stanley Associates has shown a 74.5% drop in the level of customer service around the world in the last five years. This is part of the findings revealed in the latest research by John Stanley Associates on their live Webinar to retailers on 11th March 2010. The research, carried out over […]

Companies that keep customers on hold with irritating jingles, the radio or silence could be doing themselves out of business, communications specialist Comscentre says. Small to medium sized businesses are realising first impressions count and are turning to professional custom telephone greetings known as Message/Music on Hold (MoH). “Research has shown that the combination of […]

The best of the best focus on how they can provide value to the customer whilst the average retailer looks at the price of the product. Research around the world shows that price is not the main priority when customers go shopping.