Customer Service Articles

Customer convenience as a marketing tactic

Let’s be honest; nobody likes to put more effort into something,

How to build customer loyalty when starting out

Building customer loyalty can be a challenge when getting a new

A leap of faith: One man’s journey into online retail

With exposure to a wider customer base, lower overheads, greater choice

Customer service vs. chasing payments: Getting the balance right

Customer service vs. chasing payments – it can be tough to

Is customer service a dying art small business can save?

Customer service is a simple concept to grasp. Serve your customers

Collect the breadcrumbs, connect the dots and serve up success: The importance of customer experience consistency

Today’s customer journey is increasingly fragmented and complex as consumers interact

Precious people: dealing with hypersensitivity and defensiveness

As tempting as it may at times be to simply ignore

6 reasons every company needs a customer service roadmap

While most start with a robust product roadmap and growth strategy,

Evaluate your customers to boost your profits

Kick off the new financial year by discovering who your profitable

Leading causes of sale abandonment revealed

New consumer engagement figures have revealed that Australian consumers expect real-time