Customer Service Articles

5 ways for national companies to deliver customer service like the local store

Great customer service is crucial to any big company, as it

An experience to remember: 3 ways to avoid disappointing your customer

Today’s consumers are armed with more choices, more substitutes and more

Is your online shopping experience geared to maximise the splurge of the silly season?

As the end of the year draws near, online retailers need

Customer service: Investing in a personal approach

“Please place item in the bagging area” – you place the

Customer convenience as a marketing tactic

Let’s be honest; nobody likes to put more effort into something,

How to build customer loyalty when starting out

Building customer loyalty can be a challenge when getting a new

A leap of faith: One man’s journey into online retail

With exposure to a wider customer base, lower overheads, greater choice

Customer service vs. chasing payments: Getting the balance right

Customer service vs. chasing payments – it can be tough to

Is customer service a dying art small business can save?

Customer service is a simple concept to grasp. Serve your customers

Collect the breadcrumbs, connect the dots and serve up success: The importance of customer experience consistency

Today’s customer journey is increasingly fragmented and complex as consumers interact