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Customer Service Articles

Collect the breadcrumbs, connect the dots and serve up success: The importance of customer experience consistency

Today’s customer journey is increasingly fragmented and complex as consumers interact

Precious people: dealing with hypersensitivity and defensiveness

As tempting as it may at times be to simply ignore

6 reasons every company needs a customer service roadmap

While most start with a robust product roadmap and growth strategy,

Evaluate your customers to boost your profits

Kick off the new financial year by discovering who your profitable

Leading causes of sale abandonment revealed

New consumer engagement figures have revealed that Australian consumers expect real-time

Consider the ROI of A+ customer service

With more and more boutique companies offering extremely high-quality service, your

Tech reliance threatening art of ‘good business’

Alongside fickle brand loyalty and online shopping, the days of being

How to avoid sabotaging your customer service

Every savvy marketer knows that good customer service implies more than

Make your customer service memorable

If you want to differentiate your customer service, stop trying to

The entrepreneur delivering gifts to your Malebox

It all started when Dimitri Kontopos and his twin brother Harry