Customer Service Articles

It’s time to take social customer care seriously

Nearly 70% of Australian consumers use social media [1], and we’re living in

Is your small business a leaky bucket?


A business can be like a leaky bucket. Marketing teams work

How to set up a plumbing business and help it grow

If you like the idea of setting up in business as

UK fintech Start-up, truRating, launches in Australia giving our consumers a ‘real voice’

The transparency brought by the internet has changed the way we

5 ways for national companies to deliver customer service like the local store

Great customer service is crucial to any big company, as it

An experience to remember: 3 ways to avoid disappointing your customer

Today’s consumers are armed with more choices, more substitutes and more

Is your online shopping experience geared to maximise the splurge of the silly season?

As the end of the year draws near, online retailers need

Customer service: Investing in a personal approach

“Please place item in the bagging area” – you place the

Customer convenience as a marketing tactic

Let’s be honest; nobody likes to put more effort into something,

How to build customer loyalty when starting out

Building customer loyalty can be a challenge when getting a new