Customer Service Articles

Dealing with a vague client? How to mitigate the potential frustration and come out on top

For the most part, people are very good at picking up on the verbal

When the Human and Digital Worlds Converge

In the past 150 years of telephone technology, there are three

Level-up your customer service in the new year

January is a time for reflection, marking the end of a

It’s time to take social customer care seriously

Nearly 70% of Australian consumers use social media [1], and we’re living in

Is your small business a leaky bucket?


A business can be like a leaky bucket. Marketing teams work

How to set up a plumbing business and help it grow

If you like the idea of setting up in business as

UK fintech Start-up, truRating, launches in Australia giving our consumers a ‘real voice’

The transparency brought by the internet has changed the way we

5 ways for national companies to deliver customer service like the local store

Great customer service is crucial to any big company, as it

An experience to remember: 3 ways to avoid disappointing your customer

Today’s consumers are armed with more choices, more substitutes and more

Is your online shopping experience geared to maximise the splurge of the silly season?

As the end of the year draws near, online retailers need