Customer Service Articles

A leap of faith: One man’s journey into online retail

With exposure to a wider customer base, lower overheads, greater choice

Customer service vs. chasing payments: Getting the balance right

Customer service vs. chasing payments – it can be tough to

Is customer service a dying art small business can save?

Customer service is a simple concept to grasp. Serve your customers

Collect the breadcrumbs, connect the dots and serve up success: The importance of customer experience consistency

Today’s customer journey is increasingly fragmented and complex as consumers interact

Precious people: dealing with hypersensitivity and defensiveness

As tempting as it may at times be to simply ignore

6 reasons every company needs a customer service roadmap

While most start with a robust product roadmap and growth strategy,

Evaluate your customers to boost your profits

Kick off the new financial year by discovering who your profitable

Leading causes of sale abandonment revealed

New consumer engagement figures have revealed that Australian consumers expect real-time

Consider the ROI of A+ customer service

With more and more boutique companies offering extremely high-quality service, your

Tech reliance threatening art of ‘good business’

Alongside fickle brand loyalty and online shopping, the days of being