How franchisees can improve online customer service
Whether you are an online or offline franchise business, exceptional customer service is crucial to the continued success and growth of the brand.
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Why you need to listen to customers
Four in five Australian contact centres use customer feedback programs, but less than a third pay any attention to it.
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A big business secret every small business can use
Big businesses appear to have one huge advantage over smaller guys – they have access to best practice knowledge and tools to help them beat their competition – especially smaller competitors. Think you can’t access these skills and knowledge? Think again.
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