Social Media Articles

Negative feedback: it’s a gift, don’t waste it

User generated content has revolutionised the way we exchange information about

The last laugh: what businesses can learn about social media from the NSW Police

As we grow, the police force typically holds a fluctuating relationship

How to make your side-hustle a success story

For many Australians, our passions go well beyond our day jobs

Why ignoring customer feedback is the most dangerous thing a business can possibly do

In this age of social media and instant communication, customers share

Where are online ads failing consumers and what can advertisers do to boost engagement?

Advertisers that continue to rely on ‘one-dimensional, channel-centric’ metrics risk further

A step-by-step guide to protecting your SME against brand damage on social media

In a world where social media is (almost) everything, there is

Utilise your employee’s talent… or lose them

Employers must pay greater attention to the strengths and skills of

Walk the walk: Prioritising the customer experience throughout the entire business

All businesses strive to a deliver great customer experience, and convenience

Social media channels your SME needs to be on

Any business owner will tell you that there are never enough

Friendly and professional: simple pointers to provide better customer service

The duties of a customer service representative are many. They include: