If you’re a pushover, you’ll completely lose a customer’s respect. Follow these six steps to diffusing customer anger without caving in.
My recent column Top 5 Ways Big Customers Screw With Small Vendors points out that some buyers see sellers—that means you—as scapegoats. Buyers use the fact they needn’t work with you on a daily basis as an excuse to vent their frustration by exploding at you.
Sometimes such customer-explosions are be triggered by something that you, or your company, did that wasn’t to the buyer’s liking. And sometimes the abuse seems to simply comes out of nowhere. Regardless, what’s important isn’t where it comes from, but rather how you deal with it.
…to read the full article, visit leading US business website, Inc.
