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The art of saying thank you in a memorable way

Handwritten thank you cards may seem like a relic from your grandmother’s era but they are still alive and well today and if used effectively, can even be a great boost to your business.

If you have never considered sending anyone a thank you card, it is worth thinking about what a great marketing tool a simple handwritten card can be. We are constantly surrounded by mass produced content, from the junk mail that we find in our letter boxes to computer generated e-newsletters. Do you want to stand out from the crowd and make a positive impression on a prospective client or business associate? A thank you card might just be the answer.

Are you faced with writer’s block and flashbacks to post Christmas piles of thank you cards every time you stare at a blank page? Writing thank you card content is a bit of an art form but once you have learned the basic formula they are really very easy. Here’s how.

Find the right card

The first step in sending a thank you card is finding the right card. Think about the impression you want to give the person you are sending the thank you too, and choose a card which reinforces that message.

For instance, if you run a financial services business, you may want a fairly low-key image, to give the impression of stability and reliability. An Ad agency might want to go for something more striking and eye catching.

Another option is to produce your own corporate branded thank you cards which fit in with the rest of your branded marketing materials. These can have the benefit of being instantly recognisable and may serve as a prominent reminder of your business to the recipient. It is also more convenient to have a pile of them in a desk drawer ready for use and can make the whole process quick and easy.

Write your message

An effectively written thank you card usually has a number of key elements:

  • The greeting – “dear” is usually best if you are writing to someone in a professional field.
  • The thank you – it is generally considered best to get straight to the point ‘thank you for…’ then add whatever it was they did for you, whether it was an introduction, taking the time to speak to you or another favour.
  • Explain how you benefited from the favour. Did the advice help you plan your next sales strategy or the recommendation lead you to a fantastic new supplier?
  • Finish by stating your desire to keep in touch – don’t be pushy, it’s not a sales pitch.

Hand delivering a thank you card or attaching it to a gift can make an extra impact when someone has really gone out of their way to help. Once you get in practice with thank you cards you will probably find you are churning them out and hopefully spreading a bit of positive energy around your business associates!

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Jo Macdermott

Jo Macdermott

<a href="http://au.linkedin.com/in/jomacdermott">Jo Macdermott</a> is the Chief Marketing Consultant at <a href="http://www.nextmarketing.com.au/">Next Marketing</a> in Melbourne. She has 15 years of marketing experience, is a Certified Practising Marketer and is a sought after marketing media commentator. Jo specialises in working with small and medium businesses. Follow her on <a href="https://twitter.com/NextMarketingAU">Twitter here</a>.

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