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Retail
  • June 24 2019 Trust and the role it plays in creating strong customer relationships

    Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we have an “emotional bank account” and our interactions either increase or decrease the balance of trust and connection. “When the trust account is high, communication is instant, easy and effective,” Read More…

  • May 22 2019 Top 20 most desirable places to work in 2019

    Randstad reveals top 20 most desirable places to work in 2019. Aviation sector flies sky high as Qantas named Australia’s most attractive employer. Qantas has reclaimed the number one spot in the 2019 Randstad Employer Brand Research Awards*, being named as the most attractive employer in the country today. The iconic Australian airline, has been recognised Read More…

  • May 13 2019 Five things you need to know before selling overseas

    The advancement of technology has radically changed the way that consumers browse for items and make purchases. Shopping online for items overseas has become as normal as picking up a bottle of milk from the local corner store. Consumers around the world now expect to be able to browse international brands at anytime, anywhere and Read More…

  • May 3 2019 How Kylie Jenner changed the FRANKII SWIM brand

    Rebecca Klodinskly is the designer and director behind Aussie swimwear sensation FRANKII SWIM which in five short years has become a highly sought-after and internationally recognised brand. Thanks to celebrities such as Kylie Jenner, Bella Hadid and Rihanna the label has quickly created a cult following of loyal customers. The brand shot to stardom after these Read More…

  • April 26 2019 Entrepreneur tips for scaling your online business

    Amy McWaters is the COO of The Hamper Emporium and is responsible for the day-to-day operations and logistics of the company, while ensuring customer satisfaction. On top of that, she is also the COO of SOL Group Australia, Australia’s leading online gifting company. Amy draws on her expertise and experience to share her insights for scaling Read More…

  • April 18 2019 Advice for young wanna-be entrepreneurs from Peta Shulman

    When Peta Shulam was only 25 when she came up with the simple concept of sampling health foods. Her passion for finding these products led to her creating the largest health food sampling service in Australia, GoodnessMe Box, where for just $25 her clients can sample 7-10 full sized products, allowing those products to be Read More…

  • April 17 2019 How to easily rake in the 5 star reviews

    Byline: Saijo George, SEO Strategy Director at Supple, one of Australia’s leading and award-winning digital marketing agencies. Online reviews are the new “word of mouth” and we trust them. They’re also one of the top ways customers make their final decision to buy your product. Getting quality reviews is a prime way of reaching the top Read More…

  • April 16 2019 Direct or die: what the direct to consumer trend means for Australian retailers

    It’s not a new thing but it’s fast becoming a ‘thing’. Brands around the world have collectively twigged to the benefits of dealing directly with consumers and Australian retailers which make a business out of selling multiple labels will soon be on notice to up their game. Fail to do so and they risk losing Read More…

  • April 10 2019 Going global with your business  

    Julia Christie, the innovator and designer of the multi-award-winning baby nail trimmer – the Nail Snail, has recently expanded her business outside of Australia and says that “Done right, it can be the best thing for your business.” After providing safer nail care to countless parents of toddlers, babies and newborns across Australia and selling Read More…

  • April 2 2019 What Aussie Shoppers Want: Understanding the ‘Three C’s’

    Australians have long been considered a traditional group and for good reason. Neighbours recently entered its 35th TV season and the Tim Tam is still the nation’s favourite biscuit. But in the retail sector this love affair with tradition is no more, replaced by a thirst for new and innovative experiences. Recent 451 Research, commissioned by Read More…

  • March 29 2019 LVLY Co-Founder Hannah Spilva discusses the biggest challenges entrepreneurial women face

    LVLY is an Australian start up that has become the Uber of gift giving since it was founded by Hannah Spilva and Verity Tuck only 4 years ago. In 2015, Hannah and Verity saw a gap in the market when they themselves found that they weren’t easily and conveniently able to send gifts quickly to Read More…

  • March 25 2019 How three small Victoria brands grew from social media

    More and more small businesses are growing their brands using online platforms and building presence, following and revenue. The power of social media was something not missed by these three small businesses in Victoria, who have been capitalising on the commercial opportunities that Facebook, Instagram, Twitter and other social media platforms provide. Bendigo Brittle, Peggy Read More…

  • February 12 2019 What’s really fuelling today’s successful retailers?

    It’s the best of times and the worst of times. The state of Australia’s retail sector in 2019 brings to mind the famous opening line of Charles Dickens’ classic A Tale of Two Cities. One the one hand, we’ve seen the decline and demise of a string of once strong brands in recent years. The Read More…

  • February 1 2019 Channel immaterial – why savvy retailers should strive to give shoppers a seamless customer experience

    With more Australians splitting their shopping dollars between online and in-store purchasing, it behoves retailers to ensure they’re offering a superlative customer experience via both channels. In the 12 months to June 2018, Australians spent a whopping $26.5 billion on online retail, according to the NAB Online Retail Sales Index. The Ibisworld 2018 Online Shopping Read More…

  • December 3 2018 Measuring customer experience – what are we failing to measure

    Gaining a true insight into customer experience can be difficult to achieve because customers tend to only offer feedback when they have a negative experience and keep their own counsel when they have a positive or satisfactory encounter. To get real insight into what is causing customer effort and reduce that effort in order to Read More…

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