Author Articles

See the World through your customers’ eyes

“Go see, ask why, show respect.” The words of Toyota chairman

A solid case for process improvement: more than a vague promise of happier customers

Fifty years ago, running a company was a much more predictable

Securing staff buy-in for process improvements

Have you started 2017 struggling to get your staff involved in

Nine Steps to Build an Agile Business in 2017

Being agile in business today means you’re flexible, fast and adaptable. While

The leadership traits that inhibit innovation

Throughout the world, the pace of digital disruption is increasing by

Continuous process improvement: make it business as usual without the revolution

As competitors and market expectations keep moving ahead, standing still as

The key to lean performance: Aiming for dynamic improvement, not static efficiency

Lean techniques are a popular choice for organisations seeking to reduce


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