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“The heart is extremely important – you need to have a passion for what you do – and you need to enjoy doing it.” These words, spoken by Sir Richard Branson at the National Achievers Congress 2015 in Sydney yesterday succinctly unified a number of messages delivered to over 4000 business owners and entrepreneurs throughout […]
Meetings often become a work based social function on company time and at company cost. The thought of socialising with fellow staff and being paid at the same time is sure to keep meetings a popular distraction to lonely work routines. Many companies have a tendency to gravitate toward their objectives by the sheer momentum […]
How many complaints does your business get every week or month? Hopefully it’s not very many but even a small number of dissatisfied customers can cause a lot of damage, especially to businesses that rely on word of mouth referrals or who don’t have hundreds of customers buying from them every day. While complaints are […]
We’ve all experienced the monotony of online training, typically characterised by a series of slides where the only shred of interactivity comes through the “next” button. But according to Ben Roulston, learning doesn’t have to be like that. After forging a career in the consulting space and gaining a wealth of experience from various customer […]
If there’s one thing that separates great companies from the rest of the pack, it’s that they are never afraid of change. When the world or their industry changes around them — as it often does — great companies rise to the challenge, and ensure they aren’t left behind. Innovation can come in different packages. […]
It’s a common assumption that working for a large organisation is the best way to develop in your professional career. In reality – when it comes to the question of where we will excel as individuals, there is no right or wrong. But with scores of graduates attracted to the bright lights of large corporations […]
The average workday is 8 hours, but you certainly shouldn’t be working that entire time. There is no end of research showing that our brains aren’t designed to stay focused for long periods of time. The best recipe for efficiency and producing quality work is taking breaks. Much like any solution, one size never suits […]
Every business and brand that has a website should have a blog. But so many small businesses struggle to find the time to put together regular, high quality content and even if they did – they don’t have a clue what to write about. It’s a pretty normal scenario that leaves many business owners sceptical […]
Lawyers accustomed to long working days might consider it a ‘good day’ if they made that 7pm dinner appointment they tentatively arranged three weeks prior. Thoughts of week-life being any other way could only mean one thing – a new career – a daunting prospect when you have come so far down the road of […]
Increasing your sales through marketing requires a deep understanding of who your customers are and their biggest wants and needs. Successful marketing also uses in depth knowledge of the reasons your customers decide to purchase from you and the process involved in making that decision. The consumer buying process has been modelled and studied intensively […]
If you’re in business, and even if you’re not, you have probably heard of the concept of digital disruption. Digital disruption is a term used to refer to the development of digital technologies over the past decade or so and the way they have impacted and disrupted our lives. For many businesses, digital disruption has […]
The hype around the Internet of Things (IoT) does not always fit with a business case for management with an accurate cost overview, or prove how a return on investment (ROI) will be achieved. In reality, to deliver on the promise of the IoT, there is a pragmatic first step SMEs need to take when […]
Today’s leaders manoeuvre in an entirely different landscape to their counterparts of years gone by. Accepting that jobs are no longer ‘for life,’ scores of entrepreneurs join the game to take control of their own destinies while advances in technology become threats when not embraced. With the speed of change growing exponentially, now, more than […]
Lean techniques are a popular choice for organisations seeking to reduce the use of resources, eliminate waste, work smarter and improve efficiency. In particular, many lean teams enjoy the flexibility and creativity to develop new, smarter ways of doing things. But, if you want a truly lean organisation you need to be able to translate […]
Customer service vs. chasing payments – it can be tough to get the balance right between keeping a customer happy and getting your bills paid on time. There are few things tougher for an SME than trying to collect overdue invoices from clients while also keeping them on-side. To ensure this process is made as […]
Starting a business is no simple task—there are often few or no guidelines to follow, the risks are usually high, and the pressure is always on. Despite this, while most entrepreneurs consider digital marketing to be an incredibly important part of success, only a precious few consider receiving formal training in the subject. As a […]
If you’ve been involved in sales and marketing on any level, you have probably heard of the sales and marketing funnel. A visual way to depict the process your customers take from lead to conversion, your sales and marketing funnel is more than just a pretty picture. If you want to get the most out […]
One good idea breeds another – is what TuShare founder James Chin Moody could say about his new venture, Sendle, a revolutionary door-to-door delivery service. TuShare, a marketplace where those unwanted space robbing items can find their way to a new home, was founded upon partnerships with delivery services who made getting items from A […]
There are plenty of reasons to start your own business – being your own boss and master of your own destiny, following a passion and fulfilling a dream and vision are just a few of them. Whatever the dream, the reality of running a business is that it requires a lot of hard-work, sacrifice and […]
With consumers juggling multiple digital devices, the value in having a digital presence as well as a physical presence has never been greater. Despite this, according to the Sensis e-Business Report 2015, only 17 per cent of SMBs have a digital business strategy. The pressure on SMBs to navigate the digital sphere is building as those […]
