Customer Satisfaction Articles

Level-up your customer service in the new year

January is a time for reflection, marking the end of a

Back to presentation basics: three tips to impress clients

“It’s not the employer who pays the wages. Employers only handle

Beyond innovation: Ensuring a flawless digital performance for financial services

Fintech investment in the Asia-Pacific has experienced momentous growth, ballooning from around

The real cost of complaints for your business

How many complaints does your business get every week or month?

Personal banking satisfaction level at 19-year high

Satisfaction levels increased by 0.3 per cent from December 2014 to

Customer banking satisfaction nears record high

Personal banking customers experienced a 1.1 per cent rise in satisfaction

Business customer satisfaction levels up among big banks

Business customers are seeing a higher level of satisfaction with their

Customer satisfaction levels dire in 10 key industries

Negative reviews are there for all to see, and can be

Social media feedback falling on deaf ears

Given there are dozens of popular review websites for every type

Guerrilla customer research is easy

This simple approach to market research reveals what customers really want